Frequently asked questions

Immediately after completing your order you will automatically receive an order confirmation by email. Can't find an e-mail message from Ziloen in your inbox? Then look in the spambox or at unwanted mail.  

Immediately after completing your order, you will automatically receive the digital gift voucher by e-mail. Can't find an e-mail message from Ziloen in your inbox? Then look in the spambox or at unwanted mail.  

If your order has come through correctly we will send you a confirmation by e-mail. Is there no email from Ziloen in your inbox? Check your unwanted/spam inbox to be sure, and otherwise contact us. There may be an error in the email address you provided or we can help you further.

In most cases this is still possible. Please contact us as soon as possible.

We strive to keep our articles in stock. Is your chosen item out of stock? Chances are that it will be replenished soon, keep an eye on the website.

Ordering or reserving an article?

Send us a message via the contact form with your wish(s). We will see what we can do for you!

Send us a message via the contact form with your wish(s). With most of the brands we sell we can order directly from our assortment. Please note that the delivery time is longer than 1-2 working days.

You can pay with iDeal (The Netherlands), PayPal, VISA, MasterCard, Bancontact/Mister Cash, KBC, SOFORT Banking, Belfius, ING HomePay, Cartes Bancaires, EPS, American Express, Giropay en Maestro.

Shipping costs differ per country based on the number of items, weight and courier (of your choosing). Please put the desired products in your cart and fill in your address upon checkout (click 'next'), to see specific shipping costs. Shipping on orders above €150,- is free worldwide!

The Netherlands: € 3,95 (free shipping on orders > €75,-)
BE, LUX, UK, DE: starting from € 6,95 (free shipping on orders > € 100,-)
AUT: starting from €7,95 (free shipping on orders > €100,-)
FRA, DEN, ES, POR, CZ, FIN, IRE, PL, SVE, SK, SLO, HUN, EST: €9,95
Outside EU: €22,95 (free shipping on orders > €150,-)

International shipments have a transit time of 2-21 working days. It depends largely on clearance by customs. Transit times to Belgium, France, UK, Germany and Luxemburg (1-2 working days) and most of Western, Middle and Northern Europe (3-5 working days) are a bit shorter.

We ship worldwide!

Shipping costs differ per country based on the number of items, weight and courier (of your choosing). Please put the desired products in your cart and fill in your address upon checkout (click 'next'), to see specific shipping costs. Shipping on orders above €150,- is free worldwide!

The Netherlands: € 5,95 (free shipping on orders > €75,-)
BE, LUX, UK, DE: starting from € 6,95 (free shipping on orders > € 100,-)
AUT: starting from €7,95 (free shipping on orders > €100,-)
FRA, DEN, ES, POR, CZ, FIN, IRE, PL, SVE, SK, SLO, HUN, EST: €9,95
Outside EU: €22,95 (free shipping on orders > €150,-)

There is nothing better than receiving a gift! That's why we choose to wrap each package in paper!

Giving something to a friend, lover or family and you want to add a personal message? Please leave this message in the comments field upon checkout.

If you receive an incorrect size, colour or article, please contact us as soon as possible via info[at]ziloen.nl. We will take care of shipping the correct article with a free return label.

Items that are not to your liking can be exchanged within 14 days. In order for exchanges to run smoothly and clearly, we ask you to return the items in question and re-order the desired products online. If your order is placed before 15.30 we will ship the new items the same day!

Please note: without the packing slip and attached label and original (plastic) packaging of the articles we will not accept returns. The costs and risks of exchanging the items are for the account of the customer.

Returns will be processed as soon as possible (but no later than two weeks after receipt). As soon as your return has been processed, you will be notified of this by e-mail and the return amount will be transferred to you. Has the period of two weeks expired? Send us a message with your order number and the Track and Trace code of the shipment. 

TERMS AND CONDITIONS

- The article is packed in original (plastic) packaging with attached cards;
- the article is unworn and unwashed;
- you haven't tried to repair a defect yourself;
- the packing slip is enclosed;
- the return is sufficiently stamped.

If the articles do not meet the above conditions, we cannot process the return shipment. The items will then be returned at the expense of the sender.

 

Items that are not to your liking can be returned within 14 days. The costs and risks of returning are at the expense of the customer. We ask you to include the packing slip of your order in the return shipment.

The purchase amount of the return shipment (minus any shipping costs paid) will be transferred within 14 days.

Return conditions:

- the article is packed in original packaging with attached tickets
- the article is unworn and unwashed
- you didn't try to fix a defect yourself
- the returned is sufficiently stamped.

If the items do not comply with the above points, we can unfortunately not process the items. The items will then be returned at the expense of the sender.

Always follow the care and washing instructions indicated in the garments.

In general, the following washing instructions apply:

Wool: hand wash at a maximum of 30 degrees
Wool/silk: hand wash at maximum 30 degrees
Silk: hand wash at a maximum of 30 degrees
Wool/silk/cotton: hand wash at maximum 30 degrees
Cotton: changes per product.
If there is a problem with following the washing instructions in the garments, please send us a message via the contact form. Please describe the problem and mention your order number. We will be happy to find a suitable solution.

We try to match your wishes as closely as possible and to display our information as clearly as possible on the site.

For tips and questions you can use our contact form. We would love to receive feedback!

Do you have any complaints regarding the articles or the delivery? Please contact us via the contact form.

We will respond as soon as possible and try to deal with your complaint as soon as possible!

If after returning the product is shown to be incomplete or contains manufacturing faults, we give you the choice to find a replacement product of the same value or get the money back. The shipping costs are then at the expense of Ziloen.

No part of this website may be copied, stored and/or distributed without written permission from Ziloen.