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Privacy policy

Ziloen B.V.
Industrieweg 15
6662PA Elst
Netherlands
info[a]ziloen.com

is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process
Ziloen processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data that we process:
- First and last name
- Address data
- Phone number
- E-mail address
- IP address
- Bank account number

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via [email protected] and we will delete this information.

For what purpose and on what basis we process personal data
Ziloen processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter
– To be able to call or e-mail you if this is necessary to be able to carry out our services
– To deliver goods and services to you

Automated decision making
Ziloen does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of Ziloen).

How long we store personal data
Ziloen does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Personal details > 5 years > for the benefit of our (regular) customer base
Address > 5 years > for our (regular) customer base
Bank details > 5 years > for our (regular) customer base

Sharing personal data with third parties
Ziloen only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
Ziloen uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Ziloen uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that keep track of your surfing behavior so that we can optimize our website.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via the settings of your browser.

View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Ziloen and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to [email protected]

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Ziloen would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: submit a complaint to the AP.

How we protect personal data
Ziloen takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service via [email protected] Ziloen has taken the following measures to protect your personal data:

– Excellent security software, such as a virus scanner and firewall.
– TLS (formerly SSL): we send your data via a secure internet connection. You can see this by the address bar 'https' and the padlock in the address bar.

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