If you're not satisfied with your purchased products, you can send the products back within 14 days by using our returns portal. You will also get discount on the shipping label.
Please note: the costs and risks of returns are for your own account. If you're returning an order from outside the EU, mark the products as returned goods with 0 USD/EUR customs value. Otherwise we are charged for the return and cannot accept it.
In the meanwhile, you can buy the (returned) product in the right size and/or color.
You can return the products to:
We will refund the purchase amount within 14 days after receipt, if it meets the conditions below. Got a question? Please feel free to contact us via our contact form or directly at klantenservice[a]ziloen.nl.
CONDITIONS FOR RETURN
- the product is originally packaged with original tags attached;
- the product is unworn and unwashed;
- you did not try to repair a defect yourself;
- the return parcel is sufficiently stamped.
If the return and/or product do not meet the conditions above, we can't accept your return. The parcel will be send back to you at your own costs.